Support
Submit a request Sign in
Submit a ticket Sign in
See all guides
Watch Video
See All Results

FAQ

  • Hosting & Providers

    • Memory Limit
    • Max Input Vars
    • PHP Version
    • Low budget hosts
    • Cannot upload the theme
    • Images metadata stripped away

  • Demo Content

    • Uncode Demo text and basic headers font
    • Cannot install Demo Contents
    • Uncode Demo images
    • Import extra Demo fonts
    • Import Demo XML error

  • Logo & Menu

    • Duplicated menu items
    • Main menu too long

  • Page Builder

    • VC Custom settings in Content Block not ported to final page
    • JavaScript modules inside Tabs and Panels
    • Visual Composer known minor issues
    • Special demo layouts (no contents?)
    • Columns ordering on devices
    • No Page Builder button

  • Theme Update

    • Theme Update Troubleshoot
    • WooCommerce outdated templates
    • Update old version prior to 1.3.3

  • Possible issues

    • Envato Toolkit Plugin (deprecated)
    • WooCommerce Checkout button issue
    • WordPress 4.9 compatibility
    • Thumbnails not showing
    • Error when save Theme Options
    • Possible Contact Form 7 problems

  • Miscellaneous

    • Facebook & Twitter share image
    • LayerSlider solid to transparent
    • I Recommend This (likes)
    • YouTube No Cookies
    • Blurry Images Troubleshoot
    • Gif images cannot be cropped

  • Extra

    • Uncode Cookies
    • WooCommerce filters
    • Add a newsletter registration form (MailChimp)
    • Product registration not working
    • Hide date, category, author and selective social icons in a blog post
    • Reorder filter menu items

  • Improvements

    • Google PageSpeed, GTmetrix & Pingdom
    • Optimise for speed & performance

© 2018 All rights reserved - Cookie Policy - Privacy Policy

Login using your Envato account. This is the suggested and easy method.

Login via Envato

If you don't have access to the Envato account used to buy our product.