When you buy an item on ThemeForest you have 6 or 12 months of support included, based on your purchase plan option. Unfortunately, your license has expired and you can no longer access support services. This is the Envato policy for support you have accepted when you have bought your item on ThemeForest. As top-author we are required to strictly comply the official Envato policy that is in the marketplace own interest. We hope you are smart to understand and not accuse authors. To reactivate your license, please follow the options below.
Renew support. To reactivate your support, login your ThemeForest marketplace account, navigate to the 'Uncode - WordPress Theme' page and choose one of the item support renew options.
Buy new license. If you plan to build more websites with Uncode, it is much more cost-effective to purchase an additional license (with support included) instead of extending the first license.
Important note. Requests for support sent to other emails, social media & through the wall of generic comments of Uncode page will not be addressed. Please understand that the support fee is required from ThemeForest and is a contribution to the work.