If you encounter issues accessing the Help Center and your support period is still active, several factors could be contributing to the problem. Here’s what might be affecting your access and how you can resolve it:

Common causes

1. Browser Extensions: Some extensions, such as ad blockers, can interfere with communication between your browser and our servers, including those used for Purchase Code verification.
2. Cookie Issues: Problems with cookies in your browser can also prevent successful access to the Help Center.

Recommended resolution

• Use Incognito Mode: Open an incognito or private browsing window and attempt to log in again. This mode typically disables most extensions and ignores stored cookies, offering a clean slate for accessing web services.
• Try a different browser: If incognito mode doesn't solve the issue, try using a different web browser. This can help circumvent problems specific to the browser you are originally using.

These steps have successfully resolved access issues for many users over the years. If you continue to experience difficulties, please contact our Support Team using the Envato Comments.